Shipping policy

Effective 18th November 2022

1. Introduction

At Coco and Bro Ltd, we are dedicated to providing the best products and services to our valued customers. This Delivery Policy outlines our procedures for delivering baby goods to customers within the United Kingdom.

2. Delivery Area

We offer delivery services within the United Kingdom. Unfortunately, we do not currently ship our products internationally.

3. Delivery Times

Orders placed before 4pm will be processed and shipped within 2 business days. Standard delivery typically takes between 3 and 5 working days.

4. For customers who require their items urgently, we offer an express delivery option at an additional cost. Orders placed before 3pm will be shipped the same day and usually arrive within 1 to 3 working days.

5. Delivery Charges

Standard delivery is free for orders over £40 pounds within the UK. For orders under £40 pounds, a flat fee of £3.99 will be charged for standard delivery. Express delivery charges vary based on the size and weight of the order . Customers can view the exact cost at checkout.

6. Tracking Orders

Customers will receive a tracking number via email once their order has been dispatched. This tracking number can be used to monitor the delivery progress on our website or the courier's website.

7. Delivery Partners- We partner with reputable courier services to ensure safe and timely delivery of your goods. Our partners include Royal Mail and Evri .

8. Delivery Issues

If you encounter any issues with your delivery, please contact our customer support team at sales@cocoandbro.co.uk or 07312258090. We will promptly investigate and resolve any problems.

9. Returns and Refunds

For information on returns and refunds, please refer to our Refund Policy Refund policy – Coco and Bro.

9. Change of Delivery Address

If you need to change your delivery address after placing an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes will not be possible after the order has been dispatched.

10. Contact Information

If you have any questions or need assistance regarding our delivery policy, please contact us at:

Coco and Bro Ltd
Unit 2 Blakelow Business Park
271 Newcastle Road
Blakelow
Shavington
CW5 7ET

sales@cocoandbro.co.uk

07312258090

We appreciate your trust in Coco and Bro for your baby goods needs. Our goal is to provide you with a seamless and satisfactory shopping experience.